FAQ - Frequently Asked Questions

EUROPE: Andorra (Free over €150), Albania, Austria (Free over €150), Belgium (Free over €150), Bosnia & Herzegovina, Bulgaria (Free over €150), Canary Islands (Free over €150), Croatia (Free over €150), Cyprus (Free over €150), Czech Republic (Free over €150), Denmark (Free over €150), United Kingdom (Free over €200), Estonia (Free over €150), Faroe Islands, Finland (Free over €150), France (Free over €150), Germany (Free over €150), Gibraltar, Greece (Free over €150), Guernsey, Hungary (Free over €150), Iceland, Isle of Man, Italy (Free over €150), Jersey, Latvia (Free over €150), Liechtenstein (Free over €350), Lithuania (Free over €150), Luxembourg (Free over €150), Maldives, Malta (Free over €150), Mayotte, Monaco (Free over €150), Montenegro, Netherlands (Free over €150), Netherlands Antilles, North Macedonia, Northern Ireland, Norway (Free over €350), Poland (Free over €150), Portugal (Free over €150),  Republic of Ireland (Free over €150), Romania (Free over €150), Scotland, Serbia (Free over €350), Slovakia (Free over €150), Slovenia (Free over €150), Spain (Free over €150), Sweden (Free over €150), Wales

NORTH AMERICA: Anguilla, Aruba, Bahamas, Barbados, British Virign Islands, Canada (Free over €350), Cayman Islands, Costa Rica, Curacao, Dominica, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Puerto Rico, Saint Barthelemy, Saint Kitts & Nevis, Santa Lucia, Sant Vincent and the Grenadines, U.s. Virgin Islands, USA

SOUTH AMERICA: Argentina, Bolivia, Chile, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Trinidad & Tobago, Uruguay

ASIA: Bahrain, Cambodia, Hong Kong, Israel, Japan, Jordan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Oman, Philippines, Russia, Singapore, Taiwan, Thailand, Turkey, Uzbekistan (Free over €2000)

AFRICA: Brunei, Egypt (Free over €1000), Mauritius, Morocco, Niger, South Africa, Tunisia

OCEANIA: American Samoa, Australia, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, New Caledonia, New Zeland, Northern Mariana Islands, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu

SAN MARINO (Free over €150), SWITZERLAND (Free over €350)

All our shipping options are complimentary.

As soon as your order is shipped, you receive a tracking link through email.

You may also contact one of our client advisors by phone, email or chat for assistance.

You may pay your online order with the following methods:

• Credit cards: America Express, Visa, Mastercard, Diners, JCB (CB, Maestro) and Discover cards are accepted
• G Pay, Apple Pay, Shop Pay
• Paypal, Paypal Express

All transactions placed on www.villari.it are secured thanks to the HTTPS protocol and encrypted to protect your information.

[In Europe/Japan] Security for payments with credit cards is also enforced with the 3D-secure protocol.

Each product is a testament to the brand’s commitment to craftsmanship and authenticity. Every artefact can be easily identified by checking the accompanying trademarks, ensuring its genuine origin. Additionally, minor imperfections, such as irregularities in color or surface finish, serve as further evidence that the product is entirely handmade, reflecting the artisanal processes involved. To enhance the assurance of authenticity, each piece is accompanied by a certificate of origin, providing a documented guarantee of its unique heritage and meticulous creation.

Customers have the right to withdraw from the contract entered into with VILLARI, without incurring in any penalty and without giving any reason. The term for withdrawal expires after 14 (fourteen) days from the day on which the customer acquires physical possession of the goods.

Other specifications on Refund policy page.